1. What payment methods do you accept?
Ans: We strive to offer a seamless shopping experience by accepting a variety of payment methods:

• Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
• Digital Wallets: You can use digital wallets such as PayPal, Apple Pay, and Google Pay for quick and secure transactions.
• Bank Transfers: For customers who prefer direct bank transfers, we provide the necessary details during the checkout process.
• Cash on Delivery (COD): Available in select regions, COD allows you to pay in cash upon receiving your order.

Please note that the availability of certain payment methods may vary based on your location and the specifics of your order.

2. How can I contact customer service?
Ans: Our customer service team is dedicated to assisting you through various channels:

• Phone: Reach us at +91 22 24318833 or +91 22 24318855 during our business hours, Monday to Saturday, 9:00 am to 6:00 pm.
• Email: Send your inquiries to sales@sonari.in, and we'll respond within 24 hours.
• Contact Form: Visit our 'Contact Us' page and fill out the form with your details and questions.

We are committed to providing prompt and helpful responses to all your questions and concerns.

3. How can I stay informed about promotions and new arrivals?
Ans: Stay updated with our latest offerings through the following channels:

• Newsletter Subscription: Subscribe to our newsletter by entering your email address at the bottom of our homepage. You'll receive exclusive promotions, updates on new arrivals, and special events directly in your inbox.
• Social Media: Follow us on Instagram or Facebook for real-time updates, behind-the-scenes content, and interactive promotions.
• WhatsApp Alerts: Opt-in to receive message alerts for instant notifications about sales and new collections.

By engaging with us through these channels, you'll never miss out on our exciting updates and offers.

4. Are there any items that cannot be returned or exchanged?
Ans: To maintain hygiene and quality standards, certain items are ineligible for return or exchange:

• Panties: Due to hygiene reasons, we cannot accept returns or exchanges on panties.
• Worn or Damaged Items: Products that have been worn, washed, or damaged by the customer are not eligible for return or exchange.