Return Period

We offer a 7-day return window from the date of delivery. If you are not fully satisfied with your purchase, you may request a return within this period.

Product Eligibility for Return

• Bras: Eligible for returns if unused, unwashed, and in original packaging with all tags intact.
• Panties: Not eligible for return due to hygiene reasons.
• Products with damages, stains, or missing tags caused by the customer will not be accepted.

Hygiene and Safety Measures

As a brand that sells intimate wear, hygiene is our top priority. Please ensure that products are clean, unused, and with no signs of wear.

How to Initiate a Return

1. Log into your Sonari account on our website.
2. Navigate to "My Orders" and select the product for return.
3. Provide a reason for the return and confirm the request.
4. Pack the product securely with the original invoice inside and ship it to:

Important Guidelines

• Original Invoice must be included in the return package.
• Products purchased from third-party retailers or other online platforms are not eligible for return through the Sonari website.
• Return Shipping Charges: Customers are responsible for the shipping cost of returns.
• If your order's purchase cost is below INR 499, the shipping cost of INR 49 will be deducted from the refund.

Inspection and Refund

Refunds will be processed within 7-10 business days after the product passes quality inspection at our warehouse and are made to the original payment method.

Customer Support

If you receive a damaged or incorrect product, please report it within 24 hours of delivery via our website's "Contact Us" section.