Return Period

We offer a 7 business day return window from the date of delivery. In case of a wrong product or a product with a manufacturing defect, you may request a return or exchange within this period.

Product Eligibility for Return

• Bras: Eligible for returns if unused, unwashed, and in original packaging with all tags intact.
• Panties: Not eligible for return due to hygiene reasons.
• Products with damages, stains, or missing tags caused by the customer will not be accepted.

Hygiene and Safety Measures

As a brand that sells intimate wear, hygiene is our top priority. Please ensure that products are clean, unused, and show no signs of wear.

How to Initiate a Return

1. Log into your Sonari account on our website.
2. Go to Return & Exchange.
3. Provide a reason for the return and confirm the request.
4. Pack the product securely with the original invoice and ship it to:

Important Guidelines

• Original invoice must be included in the return package.
• Products purchased from third-party retailers or other platforms are not eligible for return via the Sonari website.
• Return Shipping Charges: Customers are responsible for the shipping cost of returns.
• In case of COD exchanges, customers must ship the product to the address above at their own expense.
• If your order total is below INR 499, INR 49 shipping will be deducted from the refund.

Inspection and Refund

Refunds will be processed within 7–10 business days after the product passes quality inspection. Refunds will be made to the original payment method. Shipping and COD charges paid at the time of order will be deducted from the refund amount.

Customer Support

If you receive a damaged or incorrect product, please report it within 24 hours of delivery through our website's Contact Us section.